What are the shipping details?
Cost: All shipping and handling is included with orders of $98 or more.
Timing: Each gift typically ships within a three days of placing an order. The shipping method you select at checkout and the destination will determine the estimated date of arrival, typically within 4-7 business days.
Appearance: Each box ships in the custom Beyond Words Co. gift box, printed with "Here for You." Gift items are carefully packed and will arrive as beautiful as the day it was packed. The boxes also contain an inner card that is displayed when the box opens; it simply explains each of the thoughtful items to your loved one. No prices, packing slips, or receipts are included to the recipient.
If you want confidentiality for shipping, or you plan on hand-delivering the care package to a recipient, please let us know and we are happy to hand-wrap the printed shipping box in unmarked, brown shipping paper. The USPS return address on the shipping label will still discretely state Beyond Words Co.. Please do not hesitate with questions about confidentiality to email@example.com
What if the recipient is not there to receive it?
The care package will be left at the delivery location. We cannot be held liable for theft or damage of the gift, if the intended recipient is unavailable to receive their delivery.
International Orders: Please be aware there many be additional costs associated with customs taxes or duties. Customs or import duties and fees are charged once the gift box reaches its destination country. These charges must be paid by the recipient of the gift box. International orders generally take 1 to 2 weeks, although times may vary for reasons outside our control.
Can I include a custom message?
Absolutely! Leave your contact information and message with us in the space provided at checkout and we will hand-write your lovely words to be included with the gift.
Can I gift anonymously?
If desired, you can also choose to gift anonymously. You are able to select this option at check-out.
What if my recipient has an allergy?
We've taken great care to select our products to be sensitive to a variety of allergens, including food items and essential oils. However, we acknowledge we cannot accommodate all sensitivities or concerns. Tell us about any concern in the special instructions section when you are checking out. We will do our best to find appropriate substitutes at equal value. We cannot be held responsible for any issue your recipient may have with gift items, including but not limited to, allergic reactions or food born illness.
Can I personalize the items in the care package?
We can support those going through grief for a variety of reasons. We will personalize for different circumstances of grief and recipients. Send us an email at firstname.lastname@example.org to inform us of your situation. We will substitute some items depending on the nature of the loss. Any gift substitutions are at an approximate equal value.
Items appear to be tailored towards a feminine identity, do you have products that identify more with masculine or agender identity?
We can absolutely tailor for different recipients. Send us an email at email@example.com to inquire.
What is your refund policy?
We are here to make certain that you and your recipients are 100% satisfied. If a gift we’ve sent does not arrive safely or meet our high standards, please contact us and we’ll do all we can to make it right. Contact us immediately: firstname.lastname@example.org
Not finding your answer?
Send us a message and we'd be happy to help!